Frequently Asked Questions

Install IMonitor Software with ESET Nod32 Antivirus

Please follow below instructions to install IMonitor software

  • Please open ESET Nod32 Antivirus user interface
  • Please click the ' Setup ' in the top menu and then choose ' Advanced setup... '

  • Select ' Real-time file system protection ' and then uncheck the box ' Enable antivirus and antispyware real-time file system protection ' on the right of window.
  • When you are done, please install IMonitor software with admin right.
  • After done IMonitor sfotware install, please click Setup --> Advanced setup... in the top menu again.
  • Please select ' Exclusions ' on the left list, and then click ' Add ' button. Please put below paths into ' Exclusions ', PS. please copy without quote!
    • ' C:\Program Files\EAM Standard\* ' for EAM Standard Edition on the server
    • ' C:\Program Files\EAM Professional\* ' for EAM Professional Edition on the server
    • ' C:\Windows\System32\drivers\imonagent\* ' for EAM Client on the client pc
    • ' C:\Windows\System32\drivers\imon\* ' for IMonitor Power Keylogger 4.5 on the pc
    For example, if you have EAM Professional Edition, you need put this folder ' C:\Program Files\EAM Professional\* ' into exclusion on the server pc, and ' C:\Windows\System32\drivers\imonagent\* ' into exclusion on the client pc, if both server and client have antivirus software.
  • When you done, please re-check the box ' Enable antivirus and antispyware real-time file system protection '.

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