Frequently Asked Questions

Install IMonitor Software with Avast! Pro Antivirus

Please follow below instructions to install IMonitor software,

  • Please open Avast! Pro Antivirus user interface
  • Click 'Real-Time Shields' Tab, and click 'Stop' button on the right of Avast! Pro Antivirus window
  • After stop Avast! Pro Antivirus real-time shields, please install IMonitor software with admin right.
  • When done IMonitor software install, please open Avast! Pro Antivirus userinterface again and click 'Expert Settings' button in 'Real-Time Shields' tab.
  • Please put below paths into 'Exclusion', PS. please copy without quote!
    • ' C:\Program Files\EAM Standard\* ' for EAM Standard Edition on the server
    • ' C:\Program Files\EAM Professional\* ' for EAM Professional Edition on the server
    • ' C:\Windows\System32\drivers\imonagent\* ' for EAM Client on the client pc
    • ' C:\Windows\System32\drivers\imon\* ' for IMonitor Power Keylogger 4.5 on the pc
    For example, if you have EAM Professional Edition, you need put this folder ' C:\Program Files\EAM Professional\* ' into exclusion on the server pc, and ' C:\Windows\System32\drivers\imonagent\* ' into exclusion on the client pc, if both server and client have antivirus software.
  • Please click ' Settings ' button onthe top right of the Avast! Pro Antivirus window and then put below paths into 'Exclusion', PS. please copy without quote!
    • ' C:\Program Files\EAM Standard\* ' for EAM Standard Edition on the server
    • ' C:\Program Files\EAM Professional\* ' for EAM Professional Edition on the server
    • ' C:\Windows\System32\drivers\imonagent\* ' for EAM Client on the client pc
    • ' C:\Windows\System32\drivers\imon\* ' for IMonitor Power Keylogger 2011 on the pc
    For example, if you have EAM Professional Edition, you need put this folder ' C:\Program Files\EAM Professional\* ' into exclusion on the server pc, and ' C:\Windows\System32\drivers\imonagent\* ' into exclusion on the client pc, if both server and client have antivirus software.


  • When you done, please click ' Start ' button in the Real-Time tab to enable protection.

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