iMonitor EAM

• Welcome to iMonitor EAM
• Quick Start

Frequently Asked Questions

• iMonitor EAM license related questions
• Antivirus related quesions
• Firewall related questions
• iMonitor EAM system requirements
• Supported network environments
• Database related questions
• Stealth monitoring questions
• What should I do if a Agent is offline

Install / Uninstall

• Install / uninstall iMonitor EAM
• Install / uninstall iMonitor EAM Agent remotely
• Install / uninstall iMonitor EAM Agent manually
• Install / uninstall iMonitor EAM Agent via Domain Group Policy

Blocking and Filtering

• Block websites
• Block applications
• Detect keywords in logs
• Limit application network traffic
• Disable removable storage

Screenshots Recording

• Capture screenshots of a new application
• Record the usage of a new web based mail
• Record the usage of a new online storage

Antivirus related quesions

How to add EAM console and server program into the exclusion list of my antivirus?

You have to add the EAM installation folder into the exclution list. For EAM Professional the default folder always is "C:\Program Files\EAM Professional", and for EAM Standard the the default folder always is "C:\Program Files\EAM Standard".

How should I do if my antivirus have deleted some exe file in iMonitor EAM folder?

• 1. Add EAM installation folder into the exclusion list of your antivirus.
• 2. Disable your antivirus.
• 3. Reinstall iMonitor EAM.
• 4. Enable your antivirus.

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How to add EAM agent program into the exclusion list of my antivirus?

You have to add the EAM Agent folder into the exclution list. The agent installation folder is "C:\Windows\system\sys\syscon",