iMonitor: Hello, How may I help you?
Customer: Hi,I am very much impressed by the software and would like to know more about it before i purchase.
iMonitor: Have you installed the free trial version?
Customer: Yes.
iMonitor: OK,please tell me your question.
Customer: I would like to know what if I am having dynamic IP for my pc which is having server imonitor installed.
iMonitor: Sorry,the server MUST use static IP.
Customer: OK.And what about client?Is dynamic ip fine in client pc?
iMonitor: Client is OK with dynamic IP.
Customer: So i can recognise him with system name right?
iMonitor: Yes.
Customer: Will i get screen shots continuously?
iMonitor: Yes.
Customer: If i am playing some video in client machine and i lock that pc, will i get screen shots?
iMonitor: Yes, screenshots with video frame.
Customer: But, i tried and i am not getting the screen shots as i set it for 10 seconds.
iMonitor: What can you get?
Customer: I got only few.Where can i check the list of screenshots? I played 14 minutes video in client machine and tried to look for screenshots in server.
iMonitor: And?
Customer: I got only 4 or 5 screenshots.
iMonitor: It’s normal, because there is no mouse and keyboard input during that video time.
Customer: So,you mean to say that if there is only mouse movement there will be a capture,right?
iMonitor: Yes, mouse or keyboard input.
Customer: But how can i have the proof that my client is playing a video for long time?
iMonitor: You can wait for newer EAM versions.Or you can check the application time, I think the video window should have a caption when the video is playing.
Customer: OK.The client can tell that he closed the video immediately right.If i have continuous screen shots，i can say how much time he played the video。
iMonitor: You can check the time spent in application report。
Customer: Where exactly?
iMonitor: Report -> Application report
Customer: Under which tab is that?
iMonitor: Report tab.
Customer: I mean Home or Computer Logs or Remote Desktop?
iMonitor: You are using the standard version?
Customer: Yes.
iMonitor: No report tab.
Customer: So, I don't have this option here in this version?
iMonitor: Yes.
Customer: OK.Will the agents know that I am monitoring them?
iMonitor: No.
Customer: Do i have to install agent in client right ? Is that shown in clients program list?
iMonitor: No.
Customer: OK,fine.So client doesn't know anything.Thank you for the information.when is iMonitor going to launch new version?
iMonitor: After 1 or 2 months.
Customer: I mean to get continuous screenshots even when there is not mouse or keyboard movement.Is this feature included in the new version?
iMonitor: I will think about it,this feature is good.
Customer: OK.Thank you.
iMonitor: You are welcome.
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