Sales FAQ
What license size do I need to buy?
iMonitor 365(WorkAuditor) license size is based on the number of computers you are going to monitor, i.e. the number of computers where you install Agent in your organization. You will not be able to monitor more computers than the license size you purchase, and each iMonitor 365(WorkAuditor) agent license can monitor one Windows/Mac computer or an user session on Windows Terminal Server/Citrix. For example if you want to monitor 25 computers, you need to purchase the "25 agent license".
What’s your Refund Policy?
3 days money back guarantee.
What happens after I purchase iMonitor 365(WorkAuditor)?
After your payment, we will help you to activate your license, you just need to continue to use it.
Can I have the software with CD-Rom package?
Sorry currently we only provide our software via Internet download, if you buy our software from our resellers, you can ask CD-Rom package from them.
Is still there any hidden fees after my purchasing?
There is only one flat fee that you pay once untill the license expired. There is no need to pay for subscription, tech support, etc.
Will I get technical support after my purchasing?
Yes,of course.As a registered user you get high priority product life time free technical support via email. Please feel free to contact us with any questions regarding our products.
What's the requirement of being your reseller? Will the same support be provided?
We provide 20% discount for common reseller, the 20% discount is no limit, just need to tell us your clients quantity, your company information. And we provide tech service directly for your user.
Please send the following info to support@imonitorsoft.com to register as iMonitor's reseller.
Your company name:
Your company address:
Your full name:
Email:
Phone number:
Why can't I purchase your products online? What should I do?
If you can't buy our software online, PLEASE CONTACT US IMMIDIATELY VIA EMAIL (SUPPORT@IMONITORSOFT.COM). We will provide you alternative purchase links or methods at once.
I don't want to pay via credit card or paypal , is there any other way I can place the order?
You can buy our software via wire transfer, Please see the instructions below:
Please select "Wire Transfer" as the payment method in the order page. After clicking the "Next" button, you will be directed to a page with detailed instructions, including your order reference number and our bank details.
How can I pay the order and where to input coupon code during online purchase?
We recommend Credit Card because it is easy and fast. No much delay of receiving your payment, and we will process your order more quickly. However customers also can pay via Wire Transfer if Credit Card is not available for you. Please click here to see the payment tutorials.
Can I move iMonitor 365(WorkAuditor) licenses to other client computers?
Yes, you can do like this, although this will be very troublesome for you. If your budget is enough, we suggest you to buy the licenses for all computers which you want to monitor.
Will any version upgrades be provided?
We work on improving our software constantly. Product updates and fixes are available quite often. Registered users get all version upgrades for free during license available.
Can I just buy one license of iMonitor 365(WorkAuditor)? And Is there any limit about the purchase number?
Yes you can buy one license of iMonitor 365(WorkAuditor),and we have monthly plan and yearly plan to choose.