Anti-virus & Firewall Issues

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ANTI-VIRUS SOFTWARE CONFIGURATION


Add Agent program installation folder and the main program file path into the exclusion list of the anti-virus software.


The path of Agent installation folder is:


C:\Windows\system\sys\syscon\


The main program file path is:


C:\Windows\system\sys\syscon\mssys.exe


C:\Windows\system\sys\syscon\mskes.exe



What to do when anti-virus deleted some EXE file in iMonitor 365(WorkAuditor)  folder?

1. Add iMonitor 365(WorkAuditor) installation folder into the exclusion list of your anti-virus.

2. Disable your anti-virus.

3. Reinstall iMonitor 365(WorkAuditor).

4. Enable your anti-virus.



NOTE: Currently iMonitor 365(WorkAuditor) is compatible and works smoothly with most popular anti-virus and firewall software, like Norton and kaspersky anti-virus and firewall etc. But still anti-virus and firewall software would be considered by all the monitoring software company. If some errors occur like client can't show in web console, please disable client anti-virus and firewall at first.