FAQ

FAQ

Q: What should I do if I can't login IMonitor EAM program?

A: The default user name is "admin", the default password is "000", if you have changed your password, please enter new password and try again. If your computer is protected by a firewall, the ports TCP 4820, UDP 4926, UDP 4927 must be enabled on server computer.

You can read more about enabling ports on Windows Firewall here:

Windows XP: http://www.microsoft.com/technet/community/columns/cableguy/cg0204.mspx

Windows Vista: http://www.microsoft.com/technet/community/columns/cableguy/cg0106.mspx

Note that you may have more firewalls installed. Some antivirus programs automatically install the firewall. In this case you have to open port on all firewalls.If you need help, please contact us using this email address: support@imonitorsoft.com

Q: I tried to install Agent to remote computer with remote installation, but it said that couldn't connect to remote computer, why?

A: You must have the administration user permission for that remote computer, if yes, please check the steps below. 1. Please check whether the IP address is correct. 2. Please check the whether user name and password are correct. 3. The group policy on remote computer stopped the remote installation, please go to the computer, click Start; Run type;gpedit.msc, then expand Local Computer Policy Computer Configuration Windows Setting Security Setting Local Policies Security Options, then double click Network access: sharing and security model for local account in the right list, and choose Classic: Local users authenticate as themselves.

Q: What should I do if I can't connect to remote computer?

A: If you have not installed the agent program onto the remote computer, please click here. If agent program has been installed on the remote computer and if the remote computer is protected by firewall, the ports TCP 4802, TCP 4911, UDP 4801, UDP 4822 must be enabled on remote computer, and the ports TCP 4823, UDP 4821 must be enabled on local computer.

Q: How to set right log synchronization time interval?

A: It's based on your licenses size, we recommend, 3 - 12 licenses: 5 Minutes, 13 - 30 licenses: 10 Minutes, 31 - 200 licenses: 30 Minutes, 200+ licenses: 60 Minutes. The default time interval is 1 minute, please change it to right value.

Q: Anti-spyware or Antivirus software prevents me from installing IMonitor EAM Agent. Or it disables my monitoring software.

A: If you are knowingly installing IMonitor EAM, IMonitor EAM Agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.

Q: I tried to reinstall IMonitor EAM Agent, but I cannot do it because of sharing violation error messages.
A: It means that IMonitor EAM Agent is running now. Try to uninstall it first, restart computer and then run installation again.

Q: What network protocols does IMonitor EAM use? What should I do when I attempting to check logs it always says trying to connect and then unable?
A: If you have not installed the agent program onto the remote computer, please install Agent at first. If agent program has been installed on the remote computer and if the remote computer is protected by firewall,please check the firewall setting. On remote computer(the computer you want to monitor)the ports TCP 4802, TCP 4911, UDP 4801 and UDP 4822 must be enabled. Please check whether IMonitorSrv.exe or;IMonitorMng.exe; or;FileRec,exe or;IMonLogCmd.exe or RDesk.exe was blocked by firewall.

Q: Does IMonitor EAM store logs in centralized database on server computer? How to change database directory?
A: Yes, IMonitor EAM is not like other monitoring software, it stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The Agent Program uploads collected logs to server computer AUTOMATICALLY at interval of X minutes you specified. It stores logs in centralized database on disk C of server computer acquiescently, if you want to change the directory please click Settings -> Others -> Set Database Directory.