iMonitor
Hello, How may I help you?
customer
Hi,I have questions about Imonitorsoft.
iMonitor
Ok,what’s that?
customer
IMonitor EAM ….If i install it in an computer with Avast Antivirus Pro…and it detect IMonitor EAM as a virus how i can resolve this problem ?I have 10 pcs.
iMonitor
Please add the agent folder into the exclusion list.
customer
OK,but i will need to disable antivirus and after install i create an exclusion ?
iMonitor
Yes,create an exclusion,then reinstall the agent.
customer
OK…and the name of agent files are fixed or not ??
iMonitor
The exe file name?
customer
Yes.
iMonitor
Do you want to change the name?
customer
No,i had spectorsoft and when i install the agents every time it creates different names of files for agents.
iMonitor
IMonitor EAM agent are not fixed.
customer
And then the avast delete the agents files,i need to reinstall every time.
iMonitor
Spector or iMonitor?
customer
It is impossible to do the employee PC monitoring.
Spector.
In iMonitor i don’t know if the agent filename is fixed or not.
iMonitor
Not fixed
One same agent for all computers.
customer
And the path of agent folder is fixed or not ?
iMonitor
The folder is fixed.
customer
When i create an exclusion,do i need to create for all or each users of one computer?
iMonitor
Yes.
customer
I need to create exclusion for each user ?
iMonitor
It is due to the antivirus.
customer
Is it possible to create a global configuration for all users in Avast ?
iMonitor
If your avast has a centralized console.
customer
OK.
iMonitor
Your Spector is full version or trial version?
customer
Full.
Spector CNE Professional.
iMonitor
OK.
customer
10 users.
iMonitor
If you decide to move to iMonitor from Spector, we can give you 10% discounts.
customer
OK.
My big problem is the Antivirus,because if the user log in other computer Avast delete the agent….
iMonitor
You must create exclusion.
customer
I will show this site to my client and if i have some response i will contact you.
iMonitor
Ok.
customer
Thanks!
iMonitor
You are welcome.