iMonitor
Hello CUSTOMER. How may I help you?
CUSTOMER
still having problems adding a pc to monitor, server is on a win 7 pc and the client i want to monitor is on a win 8 pc, using eam standard ed version 8.52. i have installed the agent.exe locally on the win 8 pc
iMonitor
And?
CUSTOMER
still can’t get the win 8 pc working
iMonitor
Can you see mssys.exe in task manager on the win 8 machine?
CUSTOMER
not in front of that pc right now, what else should i look for so i can take care of it
iMonitor
Firstly please check if you can ping the server from the win 8 machine, then please check firewall and antivirus
Windows start menu -> run -> cmd -> ping server ip address
CUSTOMER
how do i ping the win 7 machine (server) from the win 8 machine (client). i shut off the firewall and antivirus on the win 8 machine
ok i will try the ping, if the mssys.exe is not running, how do i start it.
iMonitor
If not, just reinstall it manually
CUSTOMER
give me five
iMonitor
ok
CUSTOMER
i can successfully ping the server from the client machine
when i try to find the mssys.exe on the win 8 machine ( clinet) i can’t find it in the task manager and i don’t know where it is on the hard drive to run the exe
iMonitor
Did you install it with administrator?
CUSTOMER
yes i believe so, can’t i intall remotely from the server?
iMonitor
Please try to install it manually
CUSTOMER
ok give me five, i will run as admin
great i got it to work thank you
now my next question, on the win 7 client, i want to activate the webcam, how can i do that
iMonitor
The webcam feature has been removed
CUSTOMER
on what version was it removed
iMonitor
from version 8.0
9:42 pm
CUSTOMER
okay thanks