iMonitor:
Hello, How may I help you?
Customer:
Hi,I have purchased keylogger and installed it as well.
I purchased 12 licences.
Now, i have installed the agent and trying to block website but it seems not working.
iMonitor:
Please close all open browsers, then open again to test
Customer:
i did that.
iMonitor:
HTTP site or HTTPS site?
Customer:
I tried with http and https both.
iMonitor:
Maybe you can restart the monitored computer then test again.
Which website do you want to block?
Customer:
facebook.
yahoo.
and some others also.
iMonitor:
Facebook is https.
Customer:
How about yahoo?
iMonitor:
I think yahoo will be OK, can I remote to your computer to check this issue?
Customer:
Sure.
You want teamviewer?
iMonitor:
Yes.
Customer:
OK.

……

iMonitor:
OK, Can you block facebook now?
Customer:
OK, great !
It seems working.
what was the issue?
iMonitor:
No issue, you have to wait several minutes after you deploy the rule.
Customer:
Ok.
iMonitor:
Please email us If you installed new computer.
We will assgin your license to new added computer.
Customer:
OK.
So what to email?
For now i have added only one computer.
iMonitor:
Your account ID and computer name.
Customer:
But i’m going to install on others also.
iMonitor:
To support@imonitorsoft.com
Customer:
OK,I will email once i finished installation in all computer.
iMonitor:
OK.