Customer relationships are at the heart of every business: how the people who keep your company afloat are treated. For most company, customers are God which is the first rule in company leader mind. Why say that? The reason is customers pay your wages. But the fact is always worse than customers expected. Sometimes we see customers as a nuisance, as difficult, even as incidental to the business. We all go back to the people and places who make an effort, extend themselves and create some kind of connection with us. When we have been well ‘managed’ we become good customers. Because loyalty and trust are built, dealing with those who treat us well is something we look forward to and appreciate. In turn, when you manage your customers well they will want to come back; they will want to deal with you or your company. They will know that if they present you with a difficulty they’re not going to get a blank stare, you won’t get defensive or respond with, “Well, it’s not really my problem.” Actually, we believe that if you create good, healthy customer relationships, people will even forgive you your mistakes.

Currently, IMonitor security company has spent most time and fund in customers support, for now, five members in this team including online support, technical support and sale support. We always put this rule in the mind, better support, better satisfied and better sales. But from now, better is not enough for us, we had already planned to improve our support, our goal now is best. Maybe a couples days later, our official website would be added more support functions which could make our supports perfect.
Please wait and see what we can do!!