IMonitor Software Blog

iMonitor:
Hello, How may I help you?
customer:
Hi,i’m using your computer monitoring software,i have some question want to ask you.
iMonitor:
Sure,what’s that?
customer:
Can i use one license in a different pc if i delete from one pc then install client in other pc?
iMonitor:
Yes,You can change the license 3 times one year.
customer:
Does it mean i can use 1 license in different 3 pc?
But have to delete the first one then install other pc?
iMonitor:
You only can monitor 1 computer, but others can be in your account.
customer:
Ok,got it .Thank you.
imonitor:
You’re welcome.

iMonitor:
Hello , How may I help you?
customer:
Hello,Can you tell us a little about your employee monitoring system?
You could start by helping us clear these questions.
For example, does the system works on client or server basis?
Like we download and install the system on a local server computer and create/download client packages to client computers (like SEP) to monitor them.
Purchase of this would be a server package?
Or will it be a client based system where we have client setup and we install this package to all of the clients and monitor them ?
We have 50-100 PCs that we plan to implement this system , how would the pricing work exactly?

Best Regards.
iMonitor:
Hi,The EAM software server/client mode, you should prepare a server pc and install the agent program onto all the client computers.
The price is based on the number of the computer you want to monitor.
For 50 computers, the price is $1999.95.
customer:
If it is possilble can I ask you to email these with a little more information about how your system works and what distinguishes your program from other similiar monitoring programs to …………
iMonitor:
Yes, I will, our EAM Professional can be the best employee monitoring solution in the market.
With it you can see live desktop of 30 computers in one windows, and much more other good features.
For software product, I suggest you to make a trial to get the best one for you, if you only read web pages or talk with sales man, you will not get the good products.
customer:
As we are in need of such a program we would like to work with you , but as I said I need a formal email which includes all we have talked here to IT deparments shared email addres that I told before , if you can please send the email there.
iMonitor:
Sure, our guys will send you an email with that info.
We provide 15 days monitoring soft free trial as well.More…
customer:
That would be really good , i will relay this info to my manager as well.
imonitor:
OK.

iMonitor:
Hello, How may I help you?
customer:
Hi,i need to know 2 things.
iMonitor:
Ok,what’s that?
customer:
1. How long does it take to become reseller and get reseller pricing for purchase?
2. Is this a on-site installation employee monitoring software? Meaning i have to use a PC to be a server to store the logs and install on client PCs to capture data from.
iMonitor:
1. If you have registered on our website as a reseller, You can start to sell our software now and get 30% discounts.
2. Yes, the EAM software need a server, and you should install the agent program onto each client computer that you want to monitor.
customer:
Ok, what are the paths or folders i need to put on exception list?
I’m concerned about the documentation for the software
– setup
– user manual
– troubleshooting
Do you all have documentation for above?
iMonitor:
http://www.imonitorsoft.com/eamhelp/index.html
http://www.imonitorsoft.com/download/IMonitor%20EAM%20Installation%20Manual(8.2).docx
customer:
Ok i’m signing up for partner program first.
How long will they get back to me?
iMonitor:
If you have registered on our website as a reseller, You can start to sell our software now and get 30% discounts.
Do you have potential customer now?
customer:
Yes,i do. I will be downloading trial to test now.
Then if all is ok,i will purchase for 25 license on behalf of client.
When i make purchase, how long do i have to wait to get license key or something?
iMonitor:
Please email us the detailed contact info before you place the order for the customer. And you will get the license code as soon as you finish the order.
customer:
So procedure is:
– don’t buy online
– email you all the customer details
– then ?
iMonitor:
1. Register as a reseller
2. Email us all the customer details
3. Buy online with a COUPON code
customer:
Will you all contact the customer directly? That will be an issue for us.
iMonitor:
No, we do not contact your customer directly.
customer:
Ok, i have registered as reseller. Awaiting confirmation from imonitor.
iMonitor:
Yes, you can evaluate our PC  imonitoring software and start your sells now.
customer:
OK.

iMonitor:
Hello, How may I help you?
Customer:
Hi.I want to monitor a pc from my phone ,how can I do this?
iMonitor:
The remote monitoring software imonitor Keylogger Pro is the best choice for you.
It’s cloud based, you can view logs from your phone remotely.
Customer:
What if it’s not my computer but somebody I know?
iMonitor:
You have to install an agent application on that computer.
Customer:
What is an agent application? Where can I get it from?
iMonitor:
1.Sign up, http://www.imonitorsoft.com/anywheremonitor-signin.html.
2.Login, and you will be able to download the agent application.
Customer:
Okay,thanks for your help.
iMonitor:
You are welcome.
If you have any question about  our soft,please tell me.
Customer:
OK,I will.Thanks!

iMonitor: Hello ，How may I help you?
customer: Hi，it shows me black screen only in live desktop.
iMonitor: The computer is not sleeping?
customer: No.Oh,it’s working now,thanks!I hope i will buy more,like more than 40 soon.Now i will buy 20 after 4 days。I used other spy software before,but firstly i want to make sure if the imonitor software will give the client any alert because i used spysoft and it gave alert….
iMonitor: Our keylogger pro always run in stealth mode, we promise.
customer: Thanks man,you will see how much buseniess i will give you,i have more than 10 users  i think.And is this safe? I mean no one can rip my data and personal information etc? or company data?Your client also?
iMonitor: Sure, your data is safe, we run 7 server and more than 6000 registered computers is using the monitoring software imonitor keylogger pro. All users data is safe.
customer: Wow,that’s great!Thanks
iMonitor: Siemens has been using our iMonitor EAM for 4 year,they purchased 1000 licenses.
customer: I will also purchase more than 50.
iMonitor: And volvo is using our software as well
customer: Step by step,we are in top 5 company in dubai as well.
iMonitor: Yes, step by step is a better way.
customer: Thanks a lot man,you have very good support:)thanks!
iMonitor: You are welcome.
customer: Any feed back form?
iMonitor: You can email your feed back to sales@imonitorsoft.com
customer: OK,lovely!I’ll do it.
iMonitor: Thank you.

iMonitor: Hello, How may I help you?
Customer: Hi,i have some questions about your product.
iMonitor: Ok,what’that?
Customer: The Imonitor EAM — does it run invisible or is it visible to my employees?
iMonitor: It is invisible.
Customer: OK,does it have any trigger feature? For example, if someone types in a pre-defined keyword,will it send a message to the admin? Like “secret word” is the keyword,if they type that word will the soft notify me?
iMonitor: Yes, it can detect keywords and send message to admin.
Customer: How does it detect when a file is copied to a jump drive?
iMonitor: It can record all the file usage of the monitored computer even a removable drive and send message to admin frankly, our softwares have almost all monitoring features.
Customer: OK,is there any trial version for limited period of time?
iMonitor: Yes,15 days imonitor EAM free trial.
Customer: The price is a one time payment,right?
iMonitor: Yes.
Customer: So for 15 computers, one time payment is 1000 usd and done?
iMonitor: 15 days , 2 computers for trial version.
Customer: 15 days trial is for 2 computers only,so does that mean 1 server,1 client = 2 computers or 1 server, 2 clients = totally actually 3 computers?
iMonitor: 2 computers totally.
Customer: OK.Is the installation complicated? what is the basic install procedure? For now, 2 computers for demo is OK,but for live operation we will buy 10 or 15 computer packages.
iMonitor: The installation is very simple.you can do as the following: 1.Sign up an account http://www.imonitorsoft.com/anywheremonitor-signup.html .2.Sign in your account,download the agent program and install it on the computer which you want to monitor http://www.imonitorsoft.com/anywheremonitor-signin.html .3.Log in your account, and start to monitor the computer.
Customer: OK,thank you.
iMonitor: You’re welcome.

iMonitor
Hello, How may I help you?
customer
Hi,I have questions about Imonitorsoft.
iMonitor
Ok,what’s that?
customer
IMonitor EAM ….If i install it in an computer with Avast Antivirus Pro…and it detect IMonitor EAM as a virus how i can resolve this problem ?I have 10 pcs.
iMonitor
Please add the agent folder into the exclusion list.
customer
OK,but i will need to disable antivirus and after install i create an exclusion ?
iMonitor
Yes,create an exclusion,then reinstall the agent.
customer
OK…and the name of agent files are fixed or not ??
iMonitor
The exe file name?
customer
Yes.
iMonitor
Do you want to change the name?
customer
No,i had spectorsoft and when i install the agents every time it creates different names of files for agents.
iMonitor
IMonitor EAM agent are not fixed.
customer
And then the avast delete the agents files,i need to reinstall every time.
iMonitor
Spector or iMonitor?
customer
It is impossible to do the employee PC monitoring.
Spector.
In iMonitor i don’t know if the agent filename is fixed or not.
iMonitor
Not fixed
One same agent for all computers.
customer
And the path of agent folder is fixed or not ?
iMonitor
The folder is fixed.
customer
When i create an exclusion,do i need to create for all or each users of one computer?
iMonitor
Yes.
customer
I need to create exclusion for each user ?
iMonitor
It is due to the antivirus.
customer
Is it possible to create a global configuration for all users in Avast ?
iMonitor
If your avast has a centralized console.
customer
OK.
iMonitor
Your Spector is full version or trial version?
customer
Full.
Spector CNE Professional.
iMonitor
OK.
customer
10 users.
iMonitor
If you decide to move to iMonitor from Spector, we can give you 10% discounts.
customer
OK.
My big problem is the Antivirus,because if the user log in other computer Avast delete the agent….
iMonitor
You must create exclusion.
customer
I will show this site to my client and if i have some response i will contact you.
iMonitor
Ok.
customer
Thanks!
iMonitor
You are welcome.