Please do remember to add the agent program to the antivirus exclusion list before installing.
Posted on March 29th, 2015 in Computer and Internet monitoring, IMonitor Softwares, PC monitoring, remote monitoring, remote PC monitoring | Comments Off on Please do remember to add the agent program to the antivirus exclusion list before installing.
iMonitor:
Hello, How may I help you?
Customer:
Hi.
Yesterday i installed agent software in few pcs but i can’t see them on web console.
iMonitor:
A moment.
There are 2 pcs now.
Customer:
Yes,it supposed be 3.
iMonitor:
Any antivirus soft?
Customer:
AVG.
iMonitor:
Have you added it to the exclusion list on the monitored PC?
Customer:
No.
iMonitor:
Please add “c:\windows\system\sys\syscon” to the antivirus exclusion list firstly and restart it.
Customer:
OK.
With inverted comma?
iMonitor:
?
Customer:
“c:\windows\system\sys\syscon”
iMonitor:
No,you don’t need to write it,just c:\windows\system\sys\syscon .
Customer:
Got it, thanks.
iMonitor:
You’re welcome.
Customer:
In the drop-down menu, select exception type – File or Folder.
File or folder?
For exception in AVG.
iMonitor:
Folder
c:\windows\system\sys\syscon
3:38 pm
Customer:
In one of the PCs, internet is not working after installing agent.
I have uninstalled AVG software as well.
iMonitor:
Please reinstall agent on that PC and start your PC monitoring.
Customer:
Ok,thanks for your info.
iMonitor:
You’re welcome.