Other Issues

I got a message "License  error" When I started EAM server. What should i do?

If you do some changes with the main hardware and/or windows system, you will get this license error, and the EAM server program will stop working.

To fix it you can restart the server computer to check again. And if there still have this error, please contact our support team.

Does the EAM software work under VPN network?

Yes, EAM software is proved working perfectly over VPN network.

Can iMonitor EAM work correctly with VPN network?

Yes, iMonitor EAM can work correctly with VPN network.

If you use a private network (VPN) to connect all offices, and the EAM Agent and Server PC can ping each other's IP addresses.

Can your iMonitorSoft read our computer activity logs? What about the privacy?

It will not. All captured logs are saved in centralized database on your local server computer, iMonitor software won't send anything to us. Please refer to our privacy policy for additional details.

Can I install EAM client program remotely on all the clients at one time?

Install EAM agent on Employee's PC remotely

Can iMonitor EAM monitor client computers via the Internet?

Yes, If your EAM server computer use Public Internet IP address, it is very easy, please install EAM server on the computer which use Public Internet IP address, and open Port range 25790~25830 TCP on the server. Then you can input the server IP address while installing the agent program.

If you do not have a public Internet IP address and you want to monitor computers on the Internet (for example oversea client computers), you can use our cloud employee monitoring solution iMonitor 365.

What's the default user name and password for EAM?

The default user name and password for EAM is 'admin' and '000'.